Privacy Policy

WEBSITE/SERVICE USERS PRIVACY POLICY

A) INTRODUCTION

1. This privacy policy sets out how we, Business Insight 3 Ltd, use and protect your personal data through the use of this website, including data you may provide when you register with us or purchase, or otherwise receive, a service from us, in accordance with the UK General Protection Regulation (“GDPR”) and the Data Protection Act 2018.

We are committed to safeguarding the privacy of our website visitors and service users

2. This website is owned and operated by Business Insight 3 Ltd, who is the data controller (“we”, “us”, and “our”) as is responsible for the personal data of visitors to this website and service users (“you”, “your”, or “yours”).
3. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
4. By using our website and agreeing to this policy, you consent to our use of required cookies and any other cookies in accordance with the preferences you set.

 

B) ABOUT US

1. We are Business Insight 3 Ltd (company number 08946421).
2. We are registered in England and Wales under registration number 8946421, and our registered office is at Preston Technology Centre, Marsh Lane, Preston, England, PR1 8UQ.
3. Our principal place of business is as Preston Technology Centre, Marsh Lane, Preston, PR1 8UQ.

c) HOW WE USE YOUR PERSONAL DATA

1. Below we set out:

a) The general categories or personal data that we may process;

b) In the case of personal data that we did not obtain directly from you, the source and specific categories of that data:

c) The purposes for which we may process personal data; and

d) The legal bases of the processing.

2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for processing is our legitimate interests, namely monitoring and improving our website and services.
3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
4. We may process information contained in any enquiry you submit to us regarding our goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent and taking steps prior to entering into a contact with you.
5. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchases goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps to enter into such a contract, consent, and our legitimate interest, namely our interest in the proper administration of our website and business.
6. We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
7. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, namely the proper administration of our website and business and communications with users.
8. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
9. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis of this processing is our legitimate interest, namely the proper protection of our business against risks, and legal obligation.
10. In additional to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests of another natural person.
11. Please do not supply any other person’s personal data to us, unless we prompt you to do so and you have their authorisation to do so with clear evidence of such authorisation.

 

D) PROVIDING YOUR PERSONAL DATA TO OTHERS

1. We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

E) INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

1. There are no circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA) by us.
2. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent, and will not be responsible for, the use (or misuse) of such personal data by others.

 

F) RETAINING AND DELETING PERSONAL DATA

1. This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
3. In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

a. The legal basis to do so regarding our legitimate interests, namely the proper administration of our website and business.

b. Where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

 

G) AMENDMENDS

1. We may update this policy from time to time by publishing a new version on our website.
2. You should check this page occasionally for any updates.
3. We may notify you of changes to this policy by email.

 

H) YOUR RIGHTS

1. 1. We have summarised the rights that you have under data protection law below. Please note more details on these rights can be found in the relevant laws, and guidance from the regulatory authorities.

a)The right to access;
b)The right to rectification;
c)The right to erasure;
d)The right to restrict processing;
e)The right to data portability;
f)The right to complain to a supervisory authority; and
g)The right to withdraw consent.

 

2. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
3. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
4. In some circumstances you have the right to erasure of your personal data without undue delay. Those circumstances include:

a) the personal data are no longer necessary in relation the purposes for which they were collected or otherwise processed;

b)You withdraw consent to consent-based processing;

c) You object to the processing under certain rules of applicable data protection law;

d) The processing is for direct marketing purposes; and

e) The personal data have been unlawfully processed.

 

5. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary:

a) For exercising the right of freedom or expression and information;

b) For compliance with a legal obligation; or

c) For the establishment, exercise or defence of legal claims.

 

6. In some circumstances you have the right to restrict the processing of your data. Those circumstances are:

a)You contest the accuracy of the personal data;

b) Processing is unlawful but you oppose erasure;

c) We no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of the legal claims; and

d) You have objected to processing, pending the verification of that objections.

 

7. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it:

a)With your consent

b) For the establishment

c) Exercise or defence of legal claims;

d) For the protection of the rights of another natural or legal person; or

e) For reasons of important public interest.

 

8. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extend that the legal basis for the processing is that the processing is necessary for:

a) The performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or

b) The purpose of the legitimate interests pursued by us or a third party.

 

9. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interest, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
10. You have the right to object to our processing of your personal data for scientific or historical purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
11. We may sometimes not comply with the requests set out above because of valid legal bases/exemptions.
12. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
13. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
14. You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.

 

I) ABOUT COOKIES

1. 1. A cookie is a file containing an identified (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
   2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1. 3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

 

J) COOKIES THAT WE USE

a)We use cookies for the following purposes:

b) Authentication – We use cookies to identify you when you visit our website and as you navigate our website (cookies used for this purpose are: PHPSESSID, frontend, frontend_cid);

c) Status – We use cookies to store information about your preferences and to personalise the website for you (cookies used for this purpose are: PHPSESSID, frontend, frontend_cid;

d) Security – We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally (cookies used for this purpose are: ACESS_LEVEL);

e) Cookie Consent – We use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are: cookielaw).

 

K) COOKIES USED BY OUR SERVICE PROVIDERS

1. 1. Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.

1. 2. We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Googles privacy policy is available at: https://www.google.com/policies/privacy/
      

The relevant cookies are: _ga, _gat, _gid, ads/ga-audiences

1. 3. We use YouTube by Google for videos. This service uses cookies to keep statistics of how visitors use YouTube Videos. You can view the privacy policy of this service provider at: https://policies.google.com/privacy
      

The relevant cookies are: PREF, VISITOR_INFO1_LIVE, YSC

 

L) MANAGING COOKIES

1. 1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• • https://support.google.com/chrome/answer/95647?hl=en(Chrome);
  • https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
  • http://www.opera.com/help/tutorials/security/cookies/(Opera);
  • https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
  • https://support.apple.com/kb/PH21411(Safari); and
  • https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

1. 2. Blocking all cookies will have a negative impact upon the usability of many websites.

1. 3. If you block cookies, you will not be able to use all the features on our website.

 

M) DOWNLOADING & MEDIA FILES

1. 1. Any downloadable document, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

1. 2. We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third-party anti-virus software or similar applications.

 

N) EMAIL MAILING LIST & MARKETING MESSAGES

1. 1. We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The Policy’ above.

1. 2. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third-party content, is clearly outlined at the point of subscription.

1. 3. Email marketing messages may contain tracking beacons/tracked clickable links of similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stores subscriber data.

1. 4. Our EMS (email marketing service) provider is; Zoho and you can read their privacy policy at https://www.zoho.com/en-uk/privacy.html

 

O) EXTERNAL WEBSITE LINKS & THIRD PARTIES

1. 1. Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (external links are clickable text / banner / image links to other websites).
   2. Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example:http://bit.ly/zyVUBo). Users should take caution before clicking on shortened links and verify their authenticity before proceeding.
   3. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk, and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

P) SOCIAL MEDIA POLICY & USAGE

1. 1. We adopt a Social Media Policy to ensure our business, and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
   2. There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.

 

Q) HOW TO CONTACT US

1. 1. You can contact us regarding this privacy policy:

a) Using our website contact form; or

b) By email to our Data Protection Officer – Richard Eaves, at dpo@bi3.co.uk

1. 2. If you have a concern about the way we are collecting or using your personal information, we would ask that you raise your concern with us in the first instance by using one of the contact details above.
   3. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK Supervisory Authority for Data Protection issues, should you feel that we have not handled your information in line with legislative and regulatory requirements. Details on how to contact the ICO can be found on their website: ico.org.uk/

 

This document was created using a template from SEQ Legal (https://seqlegal.com).